Program Manager – Missoula Works
About Missoula Interfaith Collaborative (MIC) Founded in 2011, MIC is a diverse alliance of 35+ faith institutions and community organizations who come together to pool resources and build collective power to address the most pressing needs of the community. Using broad based community organizing methods, we challenge the community to tackle issues, train leaders from everyday citizens, and work collectively to improve the world we live in.
In addition to our community organizing efforts, MIC operates three programs:
– Family Promise, which helps operate an emergency shelter for up to 31 families.
– Housing Advocate Network, a coalition of volunteers who walk alongside and support people experiencing homelessness and housing insecurity.
– Missoula Works, our community’s only supportive staffing agency.
Job Objective:
Manage program functions of the Missoula Works (MW) by serving as lead advocate for crew members from intake to exit, including the provision of 1-to-1 coaching and case management, management and oversight of volunteer mentors, facilitation of individual and group programming, and supporting program development and implementation.
Reports to: Director of Housing Advocate Network
Position Details:
Full-time, salary $45,760-$52,000. Exempt, non-union position. Benefits include HRA reimbursement and generous PTO and holiday pay.
Duties:
- Facilitate orientations, assessments and interviews/placements with Missoula Works, including our in-house Get It Done as well as with hiring partners through the organization’s Temp-to-Perm contracts .
- Provide regular employment and personal development support, coaching and case management for Missoula Works employees, including development and monitoring of employees’ individualized goals utilizing program systems and processes.
- Support and implement additional opportunities for individual and team growth, including daily and weekly groups/workshops, emphasizing a culture of belonging and connection among employees and between employees, volunteers and staff.
- Engage with program and organization staff to ensure the care and wellbeing of MW employees as well as implement process for celebrating successes and growth.
- Maintain, monitor and record employee growth utilizing the Embark Passport in consult with Missoula Works program coordinators.
- Support and maintain network of active MW referral partners through one-to-one relationships, group gatherings and regular check-ins on program/employee experiences, challenges and needs.
- Make appropriate referrals to partnering agencies, connect crew members to supportive service as necessary, and assist crewmembers in identifying employment, education, mental health services, and training opportunities.
- Track any expenses related to the program budget.
- Track program outcomes, including retention and recidivism rates of all employees and alumni.
- Keep current in the field of local supportive services through committee work, coalitions, and workshops, as appropriate.
- Keep organized and accurate files, e-files, and work area.
- Ensure the implementation of organization and program/department policies and procedures (e.g. personnel, organizational, client eligibility, Standards of Professional Conduct, etc.).
- Manage timesheets and case reports for Easter Seals and Voc Rehabilitation employees and remit necessary documents to partner agencies.
- Collaborate with organization staff to ensure cross-program communication and integration, including at Open Office Hours.
- Supervise, train, oversee and provide ongoing support to volunteers providing intake support and mentorship in collaboration with the Housing Advocate Network.
- Participate in ongoing program design and implementation in collaboration with MIC staff.
- Other duties as assigned.
Required Experience and Abilities:
- 1-2 years successfully leading and managing a program.
- Experience or degree in social work, counseling, case management or related field, or willingness to develop basic clinical and relational skills.
- Ability to work effectively with vulnerable populations, including individuals and families impacted by houselessness and incarceration and/or experiencing developmental delays, compromised mental wellness, brain injuries, addictions and/or other conditions or situations that have impacted housing/employment stability.
- Proven leadership, with strong communication and interpersonal skills.
- Ability to cultivate and maintain strong working relationships with a wide-ranging group of individuals and entities.
- Willing and able to work with people from a variety of racial, cultural, and economic backgrounds with various lifestyles, sexual orientations, criminal background and of all ages and genders.
- Experience leading trainings and/or presentations, or willingness to learn.
- Ability to maintain strict confidentiality and extreme discretion in frequently working with highly sensitive information.
- Sound and strategic judgment necessary to make critical procedural decisions.
- Ability to understand or learn basic program finances, including fiscal management and tracking a budget.
- Cooperative behavior with colleagues, management, volunteers and community partners.
- Ability to thoughtfully manage conflict, effective in handling conflict situations with a variety of personalities.
- Solid work ethic; desire to be a part of a team, open to ideas and input from colleagues and commitment to contribute to positive work environment.
- Be able to routinely deal with time-sensitive situations.
- Dependable and reliable; willingness to develop and maintain constructive and positive alliance with supervisor.
- People-oriented; enjoy interacting with people and working on group projects.
- Willingness to learn, participate in and seek training and professional development opportunities.
- Humanistic leadership, including self-awareness and emotional and social intelligence.
- Ability to work independently and resolve practical problems, keeping all appropriate parties aware of issues or concerns.
- Excellent organizational and time management skills.
- Precise attention to detail.
- Knowledge of basic computer and communications software (Word, Excel, Zoom, Microsoft 365).
- Driver’s license/clean driving record.
- Perform other duties as assigned.
Preferred Knowledge, Skills, and other Abilities:
- Awareness of mission and values of Missoula Interfaith Collaborative, including Missoula Works and other organization programs.
- Solution-focused, detailed-oriented, with strong organizational skills and capacity to develop and manage systems that ensure accurate and timely follow-up and documentation.
- Action-oriented and innovative approach to program planning; ability to work effectively in collaboration with diverse groups of people having passion, idealism, integrity, positive attitude, mission-driven, and self-directed.
- Knowledge of community resources and referral networks, or ability to develop this knowledge, and the capacity to identify and develop relationships with new sources and services as they become available.
- Understanding of systemic causes of oppression, community organizing and power building, or a willingness to learn.
Physical Demands, Environmental Work Conditions, Equipment:
Physical demands include sitting, keyboarding, and mouse use for extended periods. Equipment use includes driving company vehicle, office equipment including monitor, keyboard, and phone. Use of a company vehicle and driving short distances is sometimes required.
Equal Opportunity Employer
Missoula Interfaith Collaborative is an equal opportunity and fair chance employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, gender identity, sexual orientation, or criminal background.
How to apply:
Send resume and cover letter to: Rose Konda, Business Manager, rosek@micmt.org